Return, Exchange, and Refund Policy

Thank you for choosing our products! Your satisfaction is our priority, and we want to ensure a smooth and transparent process for returns, exchanges, and refunds. Please review our policy below for more information on how we handle these situations.

 

Returns:

We sincerely hope that you will be delighted with your purchase. However, if for any reason you decide to return your order, please reach out to our customer care team within 4 days of the delivery date. You can contact us via email at velvetarmy1@gmail.com . We will guide you through the return process and provide you with the necessary instructions.

 

Exchanges:

If you would like to exchange your item for a different size, color, or product, please contact our customer care team within 4 days of the delivery date. We will be happy to assist you in finding the right replacement. Please note that the availability of exchange options may vary depending on the product.

 

Refunds:

We understand that sometimes a return or exchange might not be suitable, and a refund is desired. Refunds will be processed in accordance with the following guidelines:

 

1. Non-Custom Items: If you're returning a non-custom item, we will issue a refund once the returned item is received and inspected. The refund will be processed through the original payment method used for the purchase.

 

2. Custom Made Pieces: Custom-made items are crafted with special care and consideration of your preferences. They cannot be returned or exchanged unless they arrive damaged. In case of damage, please contact us immediately, and we will work with you to resolve the issue.

 

Damaged Items:

If your custom-made piece arrives damaged or defective for any reason, please contact us as soon as possible. We will ensure a swift resolution and assist you in returning the damaged item.

 

Personalized Care:

We take pride in providing personalized care to every customer. If you encounter any issues or have questions regarding our products, policies, or the return process, please don't hesitate to reach out. Our dedicated customer care team is here to assist you.

 

We strive to ensure your shopping experience is enjoyable and hassle-free. Your satisfaction is our priority, and we are committed to working with you to resolve any concerns or issues that may arise.

 

Thank you for choosing us for your jewelry needs!

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VELVETARMY team

velvetarmy1@gmail.com

 

Autodrom B.M Park Kft.

HU-1137 Budapest, Jaszai mari ter 6