Warranty Terms

We are delighted to offer a 2-year warranty on all our products purchased through the VELVETARMY website. This warranty reflects our commitment to providing you with high-quality jewelry and ensuring your satisfaction throughout your ownership experience.

 

Warranty Coverage:

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During the 2-year warranty period, we will repair or replace, at our discretion, any product that is found to have manufacturing defects in materials or workmanship. This includes but is not limited to issues related to gemstones, settings, clasps, and craftsmanship.

 

Exclusions:

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The warranty does not cover damage resulting from:

- Normal wear and tear

- Accidental damage, misuse, or mishandling

- Alterations or repairs performed by unauthorized parties

- Loss or theft

- Acts of nature

 

Warranty Process:

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1. Contact Us: If you believe your purchased item is experiencing a manufacturing defect covered by the warranty, please reach out to our customer care team at velvetarmy1@gmail.com . Provide your order details and a description of the issue.

 

2. Evaluation: Our team will evaluate the provided information and may request photographs to assess the nature of the defect.

 

3. Return Instructions: If the issue is deemed eligible for warranty coverage, we will provide you with instructions for returning the item to us for repair or replacement.

 

4. Repair or Replacement: Once we receive the item, we will promptly repair or replace it, as appropriate. Please note that repair or replacement is subject to the availability of materials and components.

 

5. Return Shipment: We will cover the cost of shipping the repaired or replacement item back to you.

 

Important Notes:

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- The warranty is valid only for the original purchaser and is non-transferable.

- Proof of purchase from the VELVETARMY website is required for warranty service.

- Any modifications or repairs performed by unauthorized parties will void the warranty.

 

Your Satisfaction, Our Priority:

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We take pride in our craftsmanship and the quality of our products. Our 2-year warranty reflects our commitment to ensuring that you enjoy your VELVET^RMY jewelry with confidence and peace of mind.

 

For any questions, concerns, or to initiate a warranty claim, please contact us by the provided . We are here to assist you throughout the warranty process.

 

Thank you for choosing VELVETARMY for your jewelry needs.

 

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VELVETARMY team

velvetarmy1@gmail.com

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Autodrom B.M Park Kft.

HU-1137 Budapest, Jaszai mari ter 6